FAQ

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What are RushOwl and RushTrail?


RushOwl is an urban mobility company that provides smart mobility solutions such as On-Demand bus and direct commute from home to work. RushTrail is a bus-sharing app by RushOwl designed to bring you anywhere at any time using the On-Demand Shuttle Service.




What is the collaboration between HDT and RushOwl about?


HDT Singapore is partnering RushOwl to bring On-Demand Shuttle Service to Punggol estates. The service will aim to provide more convenient first and last-mile services to residents in Punggol, enabling them to cut short their journey time to nearby LRT/MRT stations for better connectivity.




How does RushTrail/ On-Demand Shuttle Service work?


RushTrail is powered by a dynamic AI Algorithm to process booking requests in real-time and deliver near-immediate rides with available buses.




How will commuters benefit?


Commuters will be ferried to every crevice of Punggol with the on-demand service. It’s reliable, comfortable and efficient, so you can get from point A to point B in a heartbeat. You can cut back on waiting as we'll match you with a shuttle almost immediately. Request a guaranteed seat on-the-go and track the shuttle right from your app.




Where are the designated pick-up and drop-off points?


The On-Demand Shuttle Service now covers a total of 80 over stops around Punggol.

As the list is still growing based on demand, please download the RushTrail app, click on the Punggol Digital Bus tab to check out our list of service stops.




Where can I download the RushTrail app?


You can download the RushTrail app on both App Store and Google Play.




How do I book an On-Demand bus?


You can book an On-Demand bus in four easy steps:
1. Tap on the 'Punggol Digital Bus' option in the home screen of the RushTrail app
2. Choose your pick-up and drop-off locations from the list provided
3. Select the preferred day and time of shuttle
4. Confirm your booking slot and number of pax




Can I book multiple seats?


Yes, you can book for up to 10 pax in one booking depending on the capacity of the bus in real-time. All passengers in a single booking should be travelling at the same time, with the same pick-up and drop-off locations.




How much does each ride cost?


The ride fare is $2.90 per pax, regardless of the distance.




How do I pay for the ride?


We only accept digital payment through the RushTrail app. We accept all major credit and debit cards.




Will I get a confirmation when my booking is successful?


Once you have confirmed your booking, you will receive details under the "On-Demand" section of the app, including the bus plate number and ETA of your bus.




What are the operating hours of the on-demand shuttle service?


We operate on the following timeslots at a 20 minute interval:
Weekdays:
6.00am - 9.30am 11.30am - 2.15pm 5.30pm - 8.00pm Weekends and Public Holidays: 11.30am - 1.30pm 5.00pm - 8.00pm




Can I track the bus and be updated on the ETA?


Once you have made a booking, you may view the real-time location of the bus on the home screen of the RushTrail app. We encourage you to turn on app notifications as we will keep you notified when the bus is nearing or has arrived.




How do I identify which bus to board?


The bus plate number will be reflected in your trip details prior to your pick up. Look out for the bus plate number before boarding it.




What should I do when I board the bus?


Simply show your booking ticket to our friendly drivers for verification!




Can I board the bus if I did not make a booking?


No, all seats are by reservation only. Each seat is guaranteed upon booking.




Will the bus wait for me if I am running late?


No, buses follow a strict schedule so as to get passengers to their destinations on time. Hence, please arrive at the pick-up point of your confirmed booking at least five minutes in advance.




Can I cancel or modify my bookings?


Cancellation of bookings is only permitted five minutes before each timeslot. No refunds will be allowed as our drivers would have made the trip to you.